Refund Policy

This policy is for purchases on wan-3.run only. It does not cover Alibaba Cloud's own billing.

7-day unused-credit refund

You can request a full refund on your first paid plan or credit pack within 7 days of the charge, if those credits are untouched.

• Used any of the credits from that purchase → the refund does not apply.
• After 7 days → the refund does not apply.
• Later renewals and later packs follow the same rule only where the pricing page still says they do.

Request it from your account (Request refund) or email hello@wan-3.run from the address on the account.

This is our own offer, not a statutory right. Credits are delivered the moment payment clears, and completing checkout is a request to begin delivery immediately — which ends the 14-day withdrawal right EU and UK consumers otherwise have. See Terms §6. We offer the 7 days anyway, because credits you never spent cost us nothing to give back.

Monthly credits, and the month you are in

Plan credits are a monthly allowance and expire at the end of each month. That has a consequence worth stating plainly rather than burying: spend credits in a month and that month is not refundable. You used what you bought.

Pack credits are different. They last twelve months and do not renew, and plan credits are always spent before pack credits — so the ones with a deadline go first, which is the only order that makes the twelve-month promise mean anything.

Yearly plans

A yearly plan can be refunded pro rata for whole unused months, at any point, not only in the first seven days. A month in which you spent credits is not an unused month.

This is a stronger promise than cancelling, which only stops the next payment.

Failed clips

A failed generation returns the credits automatically. That is not a refund of cash; it is the clip never costing you.

A job that goes unclaimed upstream for 24 hours expires rather than fails. Different cause, same outcome for you: the credits come back, and the result is labelled expired rather than failed, because you deserve to know which happened.

Cancellations

Cancel from Billing. Cancellation stops the next renewal. It is not the same as a refund of the current period, unless one of the rules above still applies.

Chargebacks

If you open a chargeback while a refund request is open, we may pause the refund and wait for the processor. Talk to us first when you can.

The Terms and the refund band on Pricing are meant to say the same thing. If they ever disagree, the more specific refund band on the pricing page is the one we honour for that purchase.